Refunds & Returns Policy
At Virsa Tracht, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward Refunds & Returns policy to ensure a hassle-free experience.
Return Eligibility:
To be eligible for a return, the item must be unused, in its original condition, and with all tags and labels attached. We reserve the right to refuse a return if the item has been worn, altered, or damaged by the customer.
Initiating a Return:
If you would like to return an item, please contact our customer service team within [number of days] days of receiving your order. We will provide you with detailed instructions and a return authorization number (RA#) to include with your return shipment. Returns without an RA# may not be accepted.
Return Shipping:
The customer is responsible for the cost of return shipping unless the return is due to a mistake on our part, such as a defective or incorrect item. We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of the item. Virsa Tracht is not responsible for lost or damaged packages during the return process.
Refund Process:
Once we receive your returned item and verify its eligibility, we will process your refund. Refunds will be issued in the original form of payment used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your bank or credit card provider.
Exchanges:
Unfortunately, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, we recommend returning the unwanted item and placing a new order for the desired item. This ensures a faster and more efficient process.
Non-Refundable Items:
Certain items are non-refundable and cannot be returned unless they are defective or damaged. These items include personalized or customized products, as they are specifically made for you. Additionally, for hygiene reasons, we do not accept returns on undergarments, hosiery, or intimate apparel.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will guide you through the return process and arrange for a replacement or refund, including any associated shipping costs.
Customer Satisfaction:
Your satisfaction is our top priority, and we strive to provide exceptional customer service. If you have any questions, concerns, or issues regarding your return or refund, please don’t hesitate to contact our customer service team. We are here to assist you and ensure that you have a positive experience with Virsa Tracht.
Please note that this Refunds & Returns policy applies to online purchases made through our website. If you have made a purchase through one of our authorized retailers, please refer to their respective return policies.
Thank you for choosing Virsa Tracht. We appreciate your understanding and cooperation in adhering to our Refunds & Returns policy.